GENERAL CONDITIONS OF SALE
1. PREAMBLE
This website (www.monebari.fr) (hereinafter the “Site”) is published and managed by Xavier Piganeau Monébari (hereinafter “Monébari”), a sole proprietorship, with its registered office located at 8 rue de Montmorillon 86300 Chauvigny, France, registered with the Registry of the Commercial Court of Poitiers under SIRET 815 406 335 000 27
The Company can be contacted by email: hello@monebari.fr.
2. PURPOSE
This merchant site is accessible via the Internet at the address www.monebari.fr (hereinafter referred to as “Monébari”) and is open to any user of this network (hereinafter referred to as “the Customer”).
These general terms and conditions of sale (the “General Terms and Conditions”) are concluded between Monébari and any non-commercial natural person wishing to make a purchase on the Site (hereinafter the Customer) (hereinafter together referred to as the (Parties).
1-AVAILABILITY OF PRODUCTS AND DELIVERY TIMES
Monébari can accept orders within the limits of available stocks.If, despite Monébari's vigilance, the products are unavailable, Monébari will inform the Customer by email as soon as possible. The Customer may then cancel their order and be reimbursed, if applicable, for any amounts already paid. If the product is not in stock, this shall in no way engage the liability of Monébari, nor shall it give rise to any right to compensation or damages in favor of the customer.
It is also possible to pre-order a product when it is not available. The delivery date will be communicated by email.
2-DELIVERIES/SHIPMENTS
Monébari products are delivered in France and throughout the world.The products are shipped with the delivery slip, to the delivery address indicated by the Customer when ordering. Delivery cannot be made to hotels or PO boxes. The delivery times indicated on the site correspond to the average processing and delivery times offered by Mondial Relay, Chronopost and Colissimo specified in the "DELIVERY" section.
In order for these deadlines to be respected, the Customer must ensure that they have provided accurate and complete information concerning the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).
In the event of damaged packages (already opened, missing products, etc.), the Customer undertakes to notify the carrier and Monébari, by any means, of any reservations within 3 days of receipt of the product.
Monébari cannot be held responsible for the consequences of a delay in delivery that is not its fault.
3-PAYMENT METHOD
Payments are made by credit card or via Paypal. The following cards are accepted:- Visa
- Blue Card
- MasterCard
- American Express
The buyer's account will be debited after validation of the order at the price of the products ordered.
Monébari retains ownership of the item until it is delivered to the customer. Purchases are made securely. Monébari's payment solutions are 100% secure.
For payments by bank card (Carte Bleue, Carte Bleue Visa and e-Carte Bleue), all information that Customers communicate to Monébari is strictly protected and guarantees the compliance and security of each transaction.
At the buyer's request, an invoice showing the VAT will be sent to him.
4-RETURN AND REFUND OF PRODUCTS
RIGHT OF WITHDRAWAL
Within fourteen (14) days of receipt of the order, the Customer may request Monébari to return the Product(s).The return is at the Customer's risk. The Product must be returned in its original packaging, in its original condition, new, unworn, unwashed, accompanied by the return slip, to the following address:
Monebari
8 rue de Montmorillon
86300 Chauvigny
France
To make a return, the Customer must send an email to hello@monebari.fr
- For customers located in France : you will receive by email a stamp to print and stick on your package (only for bags)
- For customers located outside France : you will have to return the product(s) by your own means and cover the return costs
5. Products must be in their original box. They must be packaged and clearly identified on the return package or inside the package, the order number.
6. Your order will be refunded to the payment method used by the Customer once they have reached our distribution center.
- Monébari will refund all amounts paid (value of the product(s) and initial shipping costs) within fourteen (14) days from the date on which we were informed of the Customer's decision to withdraw. In the case of a refund, this will be made by crediting the amount to be refunded to the Customer's bank account.
- The customer is required to return or send back the goods to Monébari, without undue delay, within fourteen days of communicating their decision to withdraw. A validation before returning the purchase will be given to the customer by Monébari after-sales service. All formalities will be mentioned there.
- For France, return costs are covered by Monébari, only for the purchase of one or more bags. Monébari will provide the customer with a return stamp. The customer is not authorized to return their order by their own means without prior agreement from Monébari.
Refund following a return for customers located OUTSIDE FRANCE:
- Monébari will refund all sums paid (value of the product(s) only, within fourteen (14) days from the date on which we were informed of the Customer's decision to withdraw. In the case of a refund, this will be made by crediting the amount to be refunded to the Customer's bank account.
- The customer is required to return or send back the goods to Monébari, without undue delay, within fourteen days of communicating their decision to withdraw by email. A validation before returning the purchase will be given to the customer by Monébari after-sales service. All formalities will be mentioned there.
- For customers located outside France, the customer must return their order by their own means and bear the return costs.
To receive another item to replace your returned item, you will need to place a new order online.
For any other questions, please email us at: hello@monebari.fr.
To make a return, the Customer must send an email to hello@monebari.fr
- For customers located in France : you will receive by email a stamp to print and stick on your package (only for bags)
- For customers located outside France : you will have to return the product(s) by your own means and cover the return costs
5. Products must be in their original box. They must be packaged and clearly identified on the return package or inside the package, the order number.
6. Your order will be refunded to the payment method used by the Customer once they have reached our distribution center.
REFUND AND RETURN FEES
Refund following a return for customers located in FRANCE:- Monébari will refund all amounts paid (value of the product(s) and initial shipping costs) within fourteen (14) days from the date on which we were informed of the Customer's decision to withdraw. In the case of a refund, this will be made by crediting the amount to be refunded to the Customer's bank account.
- The customer is required to return or send back the goods to Monébari, without undue delay, within fourteen days of communicating their decision to withdraw. A validation before returning the purchase will be given to the customer by Monébari after-sales service. All formalities will be mentioned there.
- For France, return costs are covered by Monébari, only for the purchase of one or more bags. Monébari will provide the customer with a return stamp. The customer is not authorized to return their order by their own means without prior agreement from Monébari.
Refund following a return for customers located OUTSIDE FRANCE:
- Monébari will refund all sums paid (value of the product(s) only, within fourteen (14) days from the date on which we were informed of the Customer's decision to withdraw. In the case of a refund, this will be made by crediting the amount to be refunded to the Customer's bank account.
- The customer is required to return or send back the goods to Monébari, without undue delay, within fourteen days of communicating their decision to withdraw by email. A validation before returning the purchase will be given to the customer by Monébari after-sales service. All formalities will be mentioned there.
- For customers located outside France, the customer must return their order by their own means and bear the return costs.
To receive another item to replace your returned item, you will need to place a new order online.
For any other questions, please email us at: hello@monebari.fr.
5-SECURITY AND CONFIDENTIALITY
The security and confidentiality of your data are priorities for Monébari. The data you enter is instantly encrypted on your computer before being sent to us (using "SSL" information encryption technology).To track your preferences and the products you place in your shopping cart, we use "cookie" technology. These are small text files stored by your web browser on your hard drive. These files can be deleted between orders.
In accordance with "Law No. 2004-801 of August 6, 2004, Law relating to the protection of individuals with regard to the processing of personal data and amending Law No. 78-17 of January 6, 1978 relating to information technology, files and freedoms", you have the right to access, modify, rectify and delete personal data concerning you. To do so, simply make a request: By email: hello@monebari.fr
This site has been declared to the National Commission for Information Technology and Civil Liberties.
Any information, whatever its form - document, data, graphic, question, suggestion, concept, remark, or other - that you communicate to us on the Site may, where appropriate, be communicated to certain departments of the company, who may provide the most appropriate response.
If you do not consent to the transfer of this information to the relevant departments, you must make a request to: hello@monebari.fr
You can revoke your consent at any time by sending a message to this same address.
6-HOW TO CHECK THE SECURITY OF THE SITE
When we ask for information, your data is encrypted with an EV SSL certificate https://www.thawte.fr/ssl/extended-validation-ssl-certificates/ . You can see a green padlock in the address bar.7-GUARANTEE AND RESPONSIBILITIES
All products supplied by Monébari also benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code.Monébari undertakes to use Customers' confidential information only in the context of operating its Site.
For the smooth running of the order, the personal data collected will be subject to computer processing, the Customer acknowledges being aware of this.
As such, information concerning him may be communicated to Monébari technical service providers.
Furthermore, Monébari may use technical means to obtain non-personal information relating to Internet users and intended to improve the functionality of the site, for example by tracking the number of visitors to certain pages.
In accordance with the law of January 6, 1978, amended by the law of August 6, 2004, the Customer has the right to access and rectify personal data concerning him/her contained in Monébari's files. Any request must be sent by email to: hello@monebari.fr
8-RATES
For sales within the EU, the prices listed in the catalogue are inclusive of VAT in Euro (EUR) taking into account the VAT applicable on the day of the order; any change in the rate may be reflected in the price of the products or services.For sales outside the EU, the prices listed in the catalog are exclusive of tax. If you are ordering to a country other than mainland France, you are the importer of the product(s) in question. For all products shipped outside the European Union and French overseas territories, the price will be automatically calculated exclusive of tax (excluding tax) on the invoice. Customs duties, local taxes, import duties, or state taxes may be required. These duties and amounts are not the responsibility of Monébari. They will be your responsibility and are your sole responsibility, both in terms of declaration and payment to the competent authorities and organizations in your country.
Monébari reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the site on the day of the order will be the only one applicable to the buyer. The prices indicated include order processing fees, but not transport and delivery costs, which must be added to the product price.
Prices are in euros (EUR) for the Eurozone; in pounds sterling (GDP) for the UK and in US dollars (USD) for the rest of the world.
9-DISPUTE SETTLEMENT
These general conditions are subject to French law. Any dispute must be subject to a prior attempt at amicable settlement.In the absence of an amicable settlement, jurisdiction is assigned to the French courts.
For any comments or suggestions about the site, please contact Monébari