Delivery & Return
Orders are prepared and shipped within 72 hours of your order (excluding Saturday, Sunday and public holidays)
During periods of high activity, if the item is no longer in stock, preparation of the order can take up to 15 to 20 days.
You will be notified by e-mail as soon as your package is shipped and you will receive the tracking number for your order to be kept informed of the successful delivery of your package.
Shipping cost
Delivery to a relay point by Mondial Relais €6 incl. tax
Delivery via Colissimo, without signature, in 48/72 hours (Metropolitan France excluding Corsica): €8 incl. tax.
Shipping to Germany, Austria, Belgium, Netherlands, Luxembourg, United Kingdom, Italy, Spain, Ireland and Portugal.
Home delivery in 4 to 7 working days: €15 including tax
Delivery to other countries of the European Union
Home delivery in 4 to 7 working days depending on the destination: €15 incl. tax
Delivery to the rest of the world and the French Overseas Territories
Home delivery within 4 to 10 working days depending on the destination: €30 including tax
For delivery outside the European Union, customs fees may be applied and are the responsibility of the customer, the products being invoiced excluding tax.
Return procedure
In accordance with article L.121-20 of the Consumer Code, the Buyer benefits from a legal withdrawal period of up to fourteen (14) clear days from the date of receipt of the order, without having to provide a reason. .
If the product(s) concerned were the subject of a gift, it is the Buyer who must make the return request and not the recipient of the gift.
To obtain a refund for a Product ordered or its exchange for another Product (while stocks last), the Buyer must return the new and unworn Product, in its original packaging, within fourteen (14) clear days from the date of receipt of your order.
Prior to the return of the Product(s) by the Buyer, the latter must make a return or exchange request by email to hello@monebari.fr.
- The returned product must be in new condition, i.e. similar to when it was unpacked, and must include all its labels.
- It must also be in perfect condition, the shoulder strap carefully stored inside the bag.
- The product must be packaged in a cardboard box and sent to the following address (with the return number written on the package):
If the conditions mentioned above are not respected, MONEBARI reserves the right to refuse the return of said products and will return them to the Buyer, without possibility of exchange or refund.
The Buyer is advised to keep proof provided by the postal services of the shipment of their package. In the event of non-receipt of the package by Monébari, and without proof of its correct distribution by the postal services, the Company cannot be held liable. Any risk linked to the return of the Product is the responsibility of the Buyer.
In addition, if, unusually, the Buyer receives a Product from the Monébari Company that does not correspond to his order, he will be invited to contact Monébari within thirty (30) days following receipt of his order by email to hello@monebari .fr, so that the Monébari Company confirms this non-compliance and indicates the return procedure at Monébari's expense.
The Company does not accept returns of Products freight collect.
IMPORTANT: For returns/exchanges from non-EU countries , the Buyer must clearly indicate on the customs clearance shipping slip that this is a non-commercial shipment with no commercial value, to avoid payment of duty customs duties payable by Monébari. In the case of an exchange, Monébari will proceed in the same way to avoid a second payment of customs duties payable by the Buyer.
The Buyer will be reimbursed by the Company for the full amount he paid when ordering for the Product(s) he returned, with the exception of return costs to Monébari. which remain the responsibility of the Buyer.